Privacy Policy

Privacy Policy - The Singer’s Way

Last updated: 12.09.2025

At The Singer’s Way, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, participate in our programmes, or otherwise engage with us. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Singer’s Way (“we”, “our”, “us”) is a [mentorship, vocal coaching, and performance development programme].

• Data Controller: The Singer’s Way
• Contact Email: gdpr@thesingersway.co.uk
• Postal Address: [Available on request]

2. What Information We Collect

We may collect and process the following types of personal data:

• Identity Data: name, age, gender (if provided voluntarily).
• Contact Data: email address, telephone number, postal address.
• Survey/Programme Data: responses to surveys, interests in participation, course/workshop registration details.
• Usage Data: information about how you use our website (IP address, browser type, pages visited, referral sources).
• Marketing & Communications Data: preferences in receiving updates and communications.

We do not collect special category data (e.g., health, race, religious beliefs) unless strictly necessary and with your explicit consent.

3. How We Use Your Information

We process personal data only where lawful and necessary. Purposes include:

• To provide information about The Singer’s Way and its programmes.
• To register you for events, workshops, or surveys.
• To communicate updates, opportunities, or changes to our services.
• To analyse website usage and improve our site and services.
• To comply with legal obligations.

Our legal bases for processing under UK GDPR are:

• Consent (when you opt in to communications).
• Contract (when processing is necessary to deliver a service you have requested).
• Legitimate Interests (for running our operations, marketing, and developing services, provided your rights are not overridden).
• Legal Obligation (where required by law).

4. How We Store and Protect Your Data

• Your data is stored securely using industry-standard technologies.
• We limit access to authorized personnel only.
• We take appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction.
• Data is retained only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

5. Sharing Your Information

We will never sell your personal data. We may share your data with:

• Service providers (such as email newsletter platforms or website hosting providers) who process data on our behalf under contract.
• Legal or regulatory authorities when required by law.

All third-party processors are contractually obliged to comply with UK GDPR standards.

6. International Transfers

If your data is transferred outside the UK/EEA (e.g., via cloud services), we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses or certification under the UK–US Data Bridge.

7. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Right of Access – request a copy of the personal data we hold about you.
• Right to Rectification – correct inaccurate or incomplete data.
• Right to Erasure – request deletion of your data where lawful.
• Right to Restrict Processing – request limits on how your data is used.
• Right to Data Portability – request a copy of your data in a portable format.
• Right to Object – object to processing (e.g., direct marketing).
• Right to Withdraw Consent – withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at: gdpr@thesingersway.co.uk 

8. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve user experience.
• Analyze traffic and site performance.
• Provide relevant marketing (if consented).

For full details, please refer to our Cookie Policy.

9. Marketing Communications

If you opt in, we may send you updates about The Singer’s Way, upcoming events, or opportunities. You can unsubscribe at any time by clicking the “unsubscribe” link in emails or contacting us directly.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, your data, or your rights, please contact us:

• Email: gdpr@thesingersway.co.uk
• Address: [Available on request]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk
• Telephone: 0303 123 1113

For more detailed information about the cookies we use, the purposes they serve, and how you can manage your cookie preferences, please see our Cookie Policy.